Shipping policy
This Shipping Policy applies to all orders placed through our website. By placing an order, you agree to the terms outlined below.
Shipping Destinations
We currently ship exclusively within the United States. At this time, we do not offer international shipping.
Processing Time
All orders are processed within 1–3 business days after the order is placed.
Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing times may be slightly extended.
Shipping Time
Estimated delivery time within the United States is 4–8 business days after dispatch.
Delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, including carrier delays, weather conditions, or logistical disruptions.
Shipping Costs
We offer free shipping on all orders within the United States. No minimum purchase is required.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Tracking updates are provided by the shipping carrier and may take some time to become active after dispatch.
Order Changes and Cancellations
Orders may be canceled or modified only before shipment.
Once an order has been shipped, it cannot be canceled or changed.
Incorrect Address
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us as soon as possible at support@rivemontliving.com.
We may require supporting information, such as photos or carrier confirmation, to assist with claims. Resolution options may include a replacement or other appropriate solution at our discretion.
Contact Information
For any questions regarding shipping, please contact us at: