Refund policy
This Refund & Return Policy applies to all purchases made through our website. By placing an order, you agree to the terms outlined below.
Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
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unused and unworn
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in their original condition and packaging
Items that show signs of use, damage, or alteration will not be eligible for a refund.
Mandatory Contact Before Return
Customers must contact us by email before returning any item.
To request a return, please email support@rivemontliving.com and include:
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your order number
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the reason for the return
If your return request is approved, you will receive return instructions.
Returns sent without prior approval will not be accepted.
Return Shipping
Return shipping costs are the responsibility of the customer.
All return shipments must be sent with valid track and trace.
We are not responsible for lost, delayed, or untracked return shipments.
Customers are responsible for ensuring that returned items are properly packaged and shipped according to the provided instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method used at checkout. Processing times may vary depending on your payment provider.
Original shipping costs are non-refundable, except where required by law.
Exchanges
We do not offer direct exchanges.
If you wish to replace an item, you must first return the original product (subject to approval) and then place a new order.
Non-Returnable Items
The following items are not eligible for return or refund:
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items returned without prior approval
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items returned after the 30-day return window
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items that have been used, worn, or damaged
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items returned without valid tracking
Refused or Undeliverable Shipments
Orders that are refused by the customer or returned due to incorrect or incomplete shipping information are not eligible for a refund. Any additional costs incurred may be deducted from the refund amount, where applicable.
Contact Information
For any questions regarding returns or refunds, please contact us at: